Last updated: 14 October 2026

Our 30-day voluntary offer

Contact us within 30 days after delivery to request a voluntary change-of-mind return. Items must be new and unused, with their original packaging and complete parts. Email service@fidgetmonster.com before returning an item so we can provide authorisation and the correct destination. Custom-made items are excluded from this voluntary offer unless defective. Direct exchanges are not offered; you may make a new purchase after a refund.

For a personal-preference return, you arrange and pay the return postage. A delivery or handling charge that was disclosed and actually paid may be excluded from a voluntary refund where lawful. We do not deduct an undisclosed delivery cost from an order advertised with free standard shipping.

Problems with an item

For a damaged, faulty, incorrect or incomplete item, contact us with your order number and details. Keep the product and packaging while we resolve it. A remedy available under law is not limited by the conditions of our voluntary offer.

Statutory cancellation rights

Where EU or UK statutory online-purchase cancellation rules apply to your purchase, standard goods generally have a 14-day cancellation period after delivery, followed by 14 days to send them back after notice. Exceptions, including qualifying personalised goods, may apply. You can notify us by email using a clear cancellation statement; advance approval is not a condition for exercising a statutory right.

You pay the direct return postage for a statutory change-of-mind cancellation unless we agree to pay it or the law makes us responsible, including when the required advance notice of those costs was not given.

Statutory refunds

EU cancellations: We refund without avoidable delay, within 14 days after your cancellation notice. Unless we offered to collect the goods, we may wait until we receive them or you provide evidence of sending them back, whichever happens first.

UK cancellations: If we have not offered collection, we refund without avoidable delay and within 14 days after we receive the goods or, if earlier, evidence of their return. If we offered collection, the 14-day period starts when you notify us of cancellation.

For these cancellations, refundable payments include standard outbound delivery. If you expressly chose a more expensive delivery option, we refund the amount of the least expensive standard option we offered, not the upgrade difference. Refunds use your original payment method unless you expressly agree otherwise, with no reimbursement fee.

You may inspect goods as you reasonably could in a shop. A deduction may reflect only lost value caused by handling beyond what is needed to check their nature, features and operation. This does not apply if we failed to give the required cancellation-rights information.

These statutory rights take priority over the voluntary conditions above. Other mandatory rights under the law applicable to your purchase also remain available.

Refunds and return instructions

We assess voluntary returns when received and inform you of the result. Approved refunds go to the original payment method, subject to any legally permitted exception. We comply with applicable reimbursement deadlines; bank or payment-provider posting times can vary.

For a voluntary return, request the correct destination before sending a parcel; do not assume our office, a shipping-label address or another retailer’s warehouse is that destination. Include your order number when contacting us. These instructions do not restrict a return address or procedure available to you under applicable law.

Optional cancellation statement

You may email: “I wish to cancel my purchase of [item], order [number], received on [date]. My name is [name], my address is [address], and my contact email is [email].” You do not have to use this wording.

Member orders and MP

Ordinary purchases paid partly or fully with MP keep the return terms above. Approved refunds return cash and MP in their original proportions; MP is not exchanged for cash.

Blind boxes and pure-MP reward items do not include voluntary change-of-mind returns or exchanges. Used purchase-access MP is not returned for personal cancellations or returns. Problems with an item, merchant-fault remedies and applicable legal rights remain protected.

Before dispatch, request cancellation; a request does not mean the warehouse has stopped or a refund is complete. We cover necessary return or replacement postage for merchant-caused issues. Review the terms saved with your offer and order for details.