Contact customer service

HERE TO HELP

Let’s talk fidgets.

Questions about a fidget or your order? We’ve got you.

Drop us a message.

Tell us what you need. We’ll take it from here.

    We use your message and contact details to respond to your request. See our Privacy Policy. Please do not send passwords or full payment-card details.



    Quick answers.

    Will I receive the same product that I see in the picture?

    Check the product description and any selected option before ordering. If the material, finish, size, or included accessories are unclear, use the form on this page to ask us first.

    Where can I view my sales receipt?

    Look for your confirmation email, or open My Account. You can also check your order status using your order number and billing email.

    How can I return an item?

    Choose “Return or damaged item” in the contact form and include your order number and the issue. Please request return instructions before sending anything back. See our order support guidance.

    Will you restock items indicated as “out of stock?”

    Restock availability depends on the product and maker. Send us the product name and preferred option using the form. Save it to your wishlist to find it again easily.

    Where can I ship my order?

    Check the shipping options available for your delivery address at checkout. If no option is available, contact us before placing an order. For a specific deadline, ask us to confirm stock and dispatch timing first.

    What to include in your message

    For order enquiries, include your order number and the email used at checkout. For product questions, include the product name and selected option.

    Please do not send passwords or full payment card details.

    Business & return information

    Business & returns.

    For our business name and correspondence details, see our Terms of Service.

    Need help with an order? Email service@fidgetmonster.com.

    Please request return instructions before sending an item back.