Last updated: 2 October 2026

Who is responsible

Fidget Monster is operated by 「Fidget Monster Studio」.
For privacy questions or requests, email service@fidgetmonster.com.

Information and purposes

When you create an account, order, contact us or use Monster Rewards Club, we use the information needed for that activity: contact and address details, account information, purchases, support messages, and reward balances and transactions. Technical information, including IP addresses and session information, may be processed to operate and secure the store.

We use this information to fulfil purchases, maintain accounts and rewards, answer requests, handle refunds and disputes, and meet legal obligations. Information needed for these services may be required to complete your request. Where the applicable law uses these bases, we rely on contractual necessity, legal obligations, and legitimate interests in store security and administration. Processing that requires consent relies on that consent.

Processing and sharing

Relevant information is handled by providers performing hosting, payment processing, parcel delivery and business email services. For example, delivery providers need delivery details, and payment providers handle payment information under their own notices. Information may also be disclosed where required by law or for a legal claim.

Our business operates in China, where our team handles order and support information. International payment and delivery services may involve processing in other countries. Applicable requirements for those transfers continue to apply. Contact us with questions about a service involved in your order.

Retention

Account and reward information supports your continuing account; you may request deletion. Order, refund and related records are retained for the periods necessary for legal and accounting obligations and unresolved claims. Support and security records are retained according to the issue involved and the continuing need for them. We consider these purposes, legal requirements and outstanding disputes when determining retention. A deletion request does not require us to remove records we must lawfully retain.

Cookies and marketing choices

Store features use cookies or browser storage for sessions, sign-in, carts and preferences. Browser settings let you manage this storage; disabling necessary functions can affect checkout. Marketing consent is separate from placing an order. You may withdraw consent or ask us to stop promotional email by contacting us. Non-essential tracking that requires consent must not be used without that consent.

Your rights

Depending on applicable law, you may request access, correction, deletion, a copy or transfer of your information, or restriction of processing. You may also object to processing, including direct marketing, withdraw consent, and complain to a relevant data protection authority. Email us to make a request; we may need to verify your identity. Do not send passwords or full payment-card details.