Order Tracking

MONSTER HELP CENTER

How can we help?

Find answers. Track your fidgets. Get back to the fun.

Track your order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order details & account help

Enter the order number from your confirmation email and the billing email used at checkout to view your order status. You can also visit My Account to view your orders.

Choose your fidget

Explore styles & shopping tips

Start with the way you like to play: spinning, sliding, or hybrid fidgets. Browse new arrivals or sort by price. Save a shortlist to your wishlist. Check each product description and selected option before deciding.

Shipping & delivery

Standard shipping — costs & delivery

Worldwide standard shipping is free when the cash merchandise total is US$39.90 or more after applicable member discounts, one promo code and MP redemption. Below US$39.90, standard shipping is US$9.90. No additional tax is charged. Shipping and pure-MP reward items do not count toward free shipping.

Review the shipping options and order total available for your delivery address at checkout. If no shipping option is available, contact us before placing an order. Need a specific delivery date? Please ask us to confirm availability and dispatch timing first. Read our Shipping & Delivery policy.

Returns & order support

Returns, damaged items & order changes

For a return, a damaged item, or an order change, contact our team with your order number and a description of the issue. Please request return instructions before sending an item back. Read our Returns & Refunds policy. Do not send payment-card details or passwords.

Before you buy

Which material or size will I receive?

Check the selected option and product description. If a specification or included accessory is unclear, ask us before ordering.

Can I change the quantity?

Use the quantity controls on the product page or in your cart. Review the items and total before checkout.

Where is my confirmation?

Check the email address used at checkout and your spam folder. If you cannot find your order number, contact us for help.

Still need a hand?

A real human is just a message away.

Contact us

For information about how we handle personal information and the terms of shopping with us, read our Privacy Policy and Terms of Service.